Code of Ethics – StickitoStore

STICKITO PRIVATE COMPANY

This Code of Ethics (hereinafter also quoted as the “Code”) demonstrates the ethical standards and values embraced by Stickito Ltd., Stickito P.C. and Stickito Phils, Inc. (hereinafter also “Stickito” or the “Company”) in conducting trade and corporate activities. The Code moreover illustrate the measures the Company aims to adopt in terms of ethics and conduct to guarantee its structure is in line with the Company’s internal and external conduct rules to follow corporate objectives.

All participants of Stickito are expected to abide by our Code, both online and during in-person events that are hosted and/or associated with Stickito.

The Pledge

In the interest of fostering an open and welcoming environment, we pledge to make participation in our project and our community a harassment-free experience for everyone, regardless of age, body size, disability, ethnicity, gender identity and expression, level of experience, nationality, personal appearance, race, religion, or sexual identity and orientation.

The Standards

Examples of behaviour that contributes to creating a positive environment include:

Using welcoming and inclusive language
Being respectful of differing viewpoints and experiences
Gracefully accepting constructive criticism
Referring to people by their preferred pronouns and using gender-neutral pronouns when uncertain

Examples of unacceptable behaviour by participants include:

Trolling, insulting/derogatory comments, public or private harassment
Publishing others’ private information, such as a physical or electronic address, without explicit permission
Not being respectful to reasonable communication boundaries, such as ‘leave me alone,’ ‘go away,’ or ‘I’m not discussing this with you.’
The usage of sexualised language or imagery and unwelcome sexual attention or advances
Swearing, usage of strong or disturbing language
Demonstrating the graphics or any other content you know may be considered disturbing
Assuming or promoting any kind of inequality including but not limited to: age, body size, disability, ethnicity, gender identity and expression, nationality and race, personal appearance, religion, or sexual identity and orientation
Drug promotion of any kind
Attacking personal tastes
Other conduct which you know could reasonably be considered inappropriate in a professional setting.

Article 1 Purpose and scope of application

This Code of Ethics sets out the general principles and defines the minimum rules of professional conduct and ethical behaviour that Stickito must observe towards consumers.

It applies to transactions in the context of contracts for the sale of goods or the provision of services concluded between consumers and suppliers against payment entirely online, i.e. by electronic means at a distance without the simultaneous physical presence of both parties being necessary (B2C transactions).

The Code concerns self-regulatory rules for Stickito which engage in electronic commerce aimed at consumers and is without prejudice to EU and Greek legislation on electronic commerce and consumer protection, which it does not in any way replace.

Article 2 Definitions

For the purposes of this Code, the following terms shall have the meaning given to them below:

“business, operating in the field of “e-business”, (hereinafter referred to as “business”) means legal or natural persons established in Greece, in the U.K. and the in the Philippines, that provide products and/or services to consumers worldwideoad, operating legally directly and/or as intermediaries for the provision of services for a direct or indirect fee by electronic means at a distance and at the personal choice of the consumer.
“by electronic means at a distance” means services and products provided by the Company and accepted by consumers by means of electronic processing equipment which is provided, transmitted and received entirely via the Internet and/or mobile networks/text applications).
For the remaining terms, the definitions contained in Act No. 2251/1994, as in force, in C.P. 131/2003 and in the Consumer Code of Conduct of Article 7 of Law No. 3297/2004, as in force.
In case of doubt, the definitions of the legislation in force shall prevail.

Article 3 General principles and obligations of online shops

A.General Principles

This Code is governed by the principles of consumer protection, transparency, impartiality, technological neutrality, professional ethics, ethical conduct and respect for privacy, protection of personal data and protection of vulnerable groups of the population as specifically mentioned in Articles 4 & 5 hereof.

B.Minimum Consumer Information

The Company shall ensure that the consumer is informed prior to the contract so that he can be fully, accurately and clearly informed of the following:

Full company name, registered office, postal address, VAT number, contact telephone numbers/e-mail address.
Registration number in the General Register of Companies.
Main characteristics of the products it sells and quality of the services provided (e.g. the total price including VAT or other taxes , shipping costs, or any return costs of the product any additional charges, terms and methods of payment, guarantees, size-dimensions of the product), and for the means of payment.
Availability of the services and products and the time limit within which the supplier undertakes to deliver the goods or provide the services.
Characteristics of charges, possible discount packages or special offers.
Terms of withdrawal from the contract as well as termination or cancellation of the contract, as more particularly referred to in Article 6 hereof.
The possibility of extrajudicial settlement of their disputes and provide them with information on recognised alternative dispute resolution bodies for consumer disputes which suppliers are committed or obliged to use for the resolution of disputes. In the absence of such a commitment or obligation, suppliers shall in any event also specify whether they will use the relevant bodies.
The possibility of electronic alternative dispute resolution as referred to in particular in Article 8 hereby.
The purpose of the processing, the recipients or categories of recipients of the data and the existence of the right of access and objection, as specifically referred to in Article 5B/par. 5 hereof.
The Codes of Conduct or any trustmarks that bind them.
The above information to the consumer must be comprehensible, legitimate, truthful, up-to-date, easily accessible and verifiable (and must be provided in the english language and optionally in another language)
The terms of the contract for the provision of services and/or sale of goods must be posted on the Company’s website at a place easily accessible to the consumer.
In cases where the consumer submits an order request, the Company is obliged to deliver / send immediately a receipt of the order request which clearly indicates the date of receipt and confirmation thereof.
It is the responsibility of the Company to make clear to the consumer the time at which the contract is deemed to have been concluded, as defined in the applicable legislation The basic contractual terms should be made available to consumers in advance and in such a way that the order cannot be registered if the user does not previously become aware of them. Once the contract has been concluded, the Company should refrain from any action entailing a modification of its terms, in particular by changing the price or by informing the consumer of the unavailability of the product or service ordered.
The consumer is adequately informed of the progress of his order.
The Company, in the event that it finds that the consumer was not properly informed or that the conclusion of the contract was not made with the consumer’s express consent, shall make every effort to resolve the matter within a reasonable time.
The personnel of the Company who contact consumers for the provision of services and/or the sale of products must be fully informed of the above and answer consumers’ reasonable questions clearly and accurately.

C.Advertising – Promotion

Advertising and promotion must be in compliance with the legislation in force, as applicable.
In all cases the following shall apply:

Advertising messages and all information provided by the Company must be characterised (where appropriate and as far as possible by virtue of the medium used) by clarity as to the identity of the Company, the properties and the final price of the advertised product or, where this is not possible, the method of calculating it, in language which is simple and comprehensible to the consumer, so that the latter is able to evaluate the information provided and to make what he considers to be the correct choice and to make a safe choice.
advertisements or other promotions shall refrain from misleading or aggressive practices before, during and after a commercial transaction relating to a particular product or service which directly or indirectly is likely to mislead the consumer about the product or service being promoted.
The personnel of the Company who communicate directly with the consumer do not mislead or seek to mislead in any way by acts or omissions to mislead consumers by giving false impressions about the service and/or product provided.
The Company does not provide incomplete or inaccurate information about the possibility of providing the service/sale of the product to the consumer.
Any advertising and promotional activity specifically directed to an audience of minors shall not incite them, directly or indirectly, to acts of violence, use of alcohol, tobacco products, toxic substances or any form of behaviour dangerous to their safety and health.
The Company shall comply with the age restrictions laid down in the legislation in force with regard to the promotion and sale of certain categories of products.

Article 4 General principles and obligations of online shops

The staff of the enterprise shall not take advantage of the vulnerability of consumers who belong to vulnerable groups, such as the elderly, minors, (persons who do not understand Greek well), or persons with disabilities. The Company shall make careful, accurate and objective descriptions of products and services specifically addressed to such persons in a clear and comprehensible manner, so as not to mislead them as to the actual size, value, nature, purpose, durability, performance and price of the product or service in question.
In particular for underage consumers, the Company shall ensure, as far as possible, that appropriate conditions of access to its websites are established in accordance with the applicable laws.

Article 5 Security of transactions and protection of personal data

A.Security of transactions

The Company shall ensure the security of transactions carried out using Information and Communication Technologies (ICT).
In this context and in accordance with the provisions of the legislation in force, the Company shall make every effort to use itself or its affiliates appropriate tools and measures depending on the category and type of its business activity and the type of data it collect and process (personal or not) any appropriate tool and apply any appropriate measures to provide the legally mandated security of electronic transactions (proportionate to the various stages of their completion) and data
The Company shall use appropriate technical and organisational measures to ensure the confidentiality of the data it collects and processes to the extent legally required and in accordance with the nature of the products and services it provides.

B.Protection of personal data

The Company must have and apply an comprehensible, truthful, lawful, easily accessible and up-to-date Privacy Policy and inform consumers as required by the relevant legislation and the instructions of the Personal Data Protection Authority regarding this Privacy Policy.
The collection, storage or processing of data that the law classifies as sensitive, i.e. data concerning racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of an association, union or trade union, health, social welfare and data concerning criminal prosecutions or convictions is not permitted unless the terms and conditions set by the law and the Personal Data Protection Authority are met.
The collection, processing, maintenance and use of other personal data is only carried out when permitted by the applicable legal framework and always in accordance with the conditions provided for by it.
In particular, with regard to the use of “cookies of any kind”, their installation must be carried out after the consumer has been properly informed and on the basis of his/her consent, in accordance with the law and the relevant instructions of the Personal Data Protection Authority.
In case of non-consent / acceptance of “cookies”, the companies allow, if technologically feasible, the continuation of the use of the website by the consumer, without sending the cookies.
The Company shall ensure that the personal data collected are not disclosed or transmitted to third parties, without the prior information or consent of the person concerned, and/or in cases provided for by law, always in accordance with the provisions of personal data protection legislation.
The Company shall respect the wish of consumers not to be included in records intended for unsolicited commercial communications with human intervention (call) for the promotion and supply of products or services, provided that they have declared this to the provider of publicly available.
The Company shall provide consumers with the possibility to choose whether they wish to receive advertising messages and any kind of newsletters and, if they accept, they shall have the possibility to freely withdraw their consent and the Company shall have the obligation not to re-send new advertising messages and any kind of newsletters from now on (unless there is renewed consent or the statutory provisions are again fulfilled).
Each consumer has the right to have direct access to information on the issues of his/her personal data, to oppose their use in future promotional activities, to request and confirm their partial or total deletion from the company’s records, to request their correction or completion, to be informed of the time and manner of the original acquisition of his/her personal data by the company and to be informed of the methods applied for the protection of personal data.

Article 6 Right of withdrawal for consumers

The consumer has an inalienable right of unreasonable and unjustified withdrawal in accordance with the provisions of the applicable legislation.
Before the consumer is contractually bound, the supplier must inform the consumer, in a clear, distinct and comprehensible manner, (in the consumer’s own language), of his right to exercise his right to withdraw without cause and without prejudice within the legally prescribed period of fourteen (14) days, starting from the point in time determined by law, as well as the terms, conditions, exceptions and procedure for exercising the right of withdrawal, and the consequences of exercising it, taking into account the specificity of each product/service and providing him with a model withdrawal form.

Article 7 Consumer service

The Company shall ensure that it has appropriate mechanisms (by telephone and/or e-mail) and a sufficient number of staff dedicated to consumer service , making reasonable efforts to inform consumers of their requests within the legitimate time limits on a case-by-case basis.
Where the communication is made through a call centre, the Company shall ensure that the consumer is not kept on an excessive waiting list and in any case the call charge shall not exceed the charges applicable to local calls. Where the communication is made by means of an online contact form or an e-mail address of the Company, care shall be taken to ensure that a response is sent within a reasonable time after receipt of the customer’s request.

Article 8 Electronic Alternative Dispute Resolution for consumer disputes

The Company shall inform consumers about the possibility of alternative resolution of consumer disputes arising from contracts for the electronic sale of goods or provision of services by making use of the ADR entities registered in the Registry in accordance with the JMD 70330/2015 in Greece.
The Company, whether it is committed to using ADR or not, shall provide in an easily accessible manner, through its websites, an electronic link to the pan-European platform for the electronic resolution of consumer disputes (EDR platform), in application of the provisions of Regulation (EU) 524/2013) through which consumers submit their complaint, forwarding it to the relevant ADR entity.”
Enforcement

Violations of the Code may be reported by sending an email to enquiries@stickitostore.com . All reports will be reviewed and investigated and will result in a response that is deemed necessary and appropriate to the circumstances. Further details of specific enforcement policies may be posted separately.

We hold the right and responsibility to remove comments or other contributions that are not aligned to this Code, or to ban temporarily or permanently any members for other behaviours that they deem inappropriate, threatening, offensive, or harmful.